American Eagle Outfitters in Kelowna, BC Closed now

Reviews about American Eagle Outfitters

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  2020-02-26, by Kirsten B
  If there were a '0', I would give it. I ordered something for my daughter, realized that I was not prompted to give my suite/apt number - mentioned it - was told there was nothing they could do because they had hit OK for the order and I had to wait until I got notification of transit, then I had to call and have the address amended. Spent over an hour online with Canada Post - the tracking number is INVALID. They told me to contact the shop. I did. I was told they could not do anything and I should have corrected it within 60 minutes of ordering (I did - within 2 minutes !!!!). Only option - cancel the order, which was a present for my daughter who I only get to see 3 times a year. This is TERRIBLE customer service!!!!!!!!! I have been waiting 3 days and can now not give my daughter her present !!!!!!!! Train your employees to give the correct information and prompts from the beginning. Will not be shopping here again, even if it is one of the only stores which (currently) can provide jeans long enough and skinny enough for my daughter.